Privacy Policy

This Privacy Policy explains how personal information is collected, used, disclosed and protected when you access or use the review and comparison services available at playfinabet-au.com in relation to the brand Playfina ("Playfina"). It applies to all visitors to our website, users of our content and tools, and any individuals who contact us through the site. By using this website, you agree to the practices described in this Privacy Policy. This Privacy Policy is effective as of 1 January 2026.

Who We Are

The website playfinabet-au.com operates as an independent informational and review platform for online gambling services, including the brand Playfina (referred to on this site as "Playfina"). We do not operate the Playfina casino itself and do not provide gambling services; instead, we provide reviews, comparisons, and referral links to third-party operators.

The Playfina casino brand referenced on this website is operated by:

• Operator: Dama N.V.
• Legal entity type: Private limited liability company
• Registration number: 152125
• Registered / legal address: Scharlooweg 39, Willemstad, Curaçao
• Licensing jurisdiction: Curaçao
• Gaming licence: 8048/JAZ2020-013, issued by Antillephone N.V., authorized by the Government of Curaçao

For all privacy-related questions concerning the playfinabet-au.com website, including requests in relation to personal information collected through this site, you may contact our data protection contact point:

• Data protection contact: Data Protection Officer (DPO), playfinabet-au.com
• Email: [email protected] (for illustration purposes; if no email is provided on-site, please use the general contact channel published there)
• Postal contact (operator related to Playfina): Dama N.V., Scharlooweg 39, Willemstad, Curaçao

When you follow a link from playfinabet-au.com to playfina.com or any other third-party website, that third party becomes the controller of your data and its own privacy policy will apply. We strongly recommend that you read each operator's privacy policy carefully.

What Personal Data We Collect

Categories of Data Collected via playfinabet-au.com

• Identification and contact data you provide to us
  • Full name, display name or alias.
  • Email address (for newsletters, contact forms, or feedback).
  • Optional information such as telephone number if you provide it when contacting us.
  • Any other information you voluntarily submit in free-text fields (for example, feedback messages or inquiries).
• Technical and device data
  • IP address and approximate geolocation derived from it (country or region level).
  • Device identifiers, browser type and version, operating system, language settings.
  • Referring URLs, pages visited, access times, session duration, clickstream data.
  • Log files generated by our servers or by our hosting and security providers.
• Usage and behavioural data on our website
  • Interactions with pages, buttons, outbound links to operators such as Playfina.
  • Information on which reviews, comparisons or articles you view and for how long.
  • Campaign data (for example, if you arrived via an affiliate link or advertising campaign).
• Cookies and similar technologies
  • Session cookies to maintain your browsing session and basic site functionality.
  • Persistent cookies to remember your preferences (for example, language settings).
  • Analytics cookies (first-party or third-party) to understand traffic and usage patterns.
  • Advertising or affiliate-tracking cookies that record clicks and conversions on referral links to third-party gambling sites, including Playfina.
  • Similar technologies such as pixels, tags and local storage employed by analytics and advertising partners.

Data Collected by Third-Party Gambling Operators

When you leave playfinabet-au.com and visit playfina.com or any other casino site, those operators may collect additional categories of personal data, including:

• Full legal name, date of birth, residential address, and identity documents for KYC/AML purposes.
• Payment data including bank card details, e-wallet identifiers, cryptocurrency wallet addresses and transaction records.
• Detailed betting and gaming history, balances, deposits, withdrawals and bonus usage.
• Enhanced behavioural data (game preferences, session times) used for responsible gambling monitoring.

This Privacy Policy explains how such data is processed to the extent it is shared back with us for analytics or affiliate-tracking purposes. It does not replace the casino's own privacy policy.

Legal Basis for Processing

Our Role and Applicable Frameworks

The primary regulatory framework relevant to the privacy practices of playfinabet-au.com is the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). In addition, many of our service providers and partner operators are subject to other data protection regimes, such as the EU General Data Protection Regulation (GDPR). We align our practices with these frameworks where feasible to provide a consistent level of protection.

Legal Grounds We Rely On

• Your consent
  • We rely on your explicit consent for:
    • Sending you marketing emails or newsletters.
    • Using non-essential cookies and similar tracking technologies for analytics and advertising.
  • You may withdraw your consent at any time (see "Your Rights"). Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Performance of a contract or steps taken at your request
  • Where you:
    • Subscribe to our newsletter or alerts.
    • Contact us for support or information.
  • We process your contact data and communication content to provide the requested service (for example, responding to your inquiry).
• Compliance with legal obligations
  • We may process and retain certain data where required to:
    • Comply with applicable record-keeping obligations under Australian law.
    • Assist regulators such as the Australian Communications and Media Authority (ACMA) in investigations relating to interactive gambling services, blocking orders or consumer complaints.
    • Co-operate with law enforcement authorities or courts when a lawful request is made.
• Legitimate interests
  • We process data where it is necessary for our legitimate interests, provided these are not overridden by your rights and interests, including:
    • Operating and administering playfinabet-au.com, ensuring network and information security, and preventing abuse.
    • Analysing traffic and usage to improve our content, layouts, and user experience.
    • Detecting and preventing fraud, misuse of affiliate programmes, or other unlawful behaviour.
    • Measuring performance of affiliate links to third-party operators such as Playfina, so that we can receive accurate reporting and remuneration.
  • When relying on legitimate interests, we implement safeguards such as pseudonymisation, data minimisation and opt-out mechanisms where possible.

Purpose of Processing

How We Use Personal Information

• Provision of website content and services
  • To display reviews, guides and comparison tools relating to Playfina and other operators.
  • To respond to your inquiries, feedback or complaints submitted via email or any contact forms.
  • To send newsletters or alerts you have subscribed to.
• Personalisation and improvement of our services
  • To understand which content is most useful to visitors and adjust our reviews and guides accordingly.
  • To test new features, designs and layouts based on aggregated analytics data.
  • To tailor content (for example, showing information targeted to Australian users) without engaging in intrusive profiling.
• Marketing and communications
  • To send promotional emails, newsletters and special offers relating to online gambling products, including Playfina, where you have consented to receive such communications.
  • To deliver and measure the performance of advertising campaigns, including affiliate campaigns, using cookies and similar technologies.
  • To provide you with information about changes to our services or policies.
• Analytics and statistics
  • To generate anonymised or aggregated statistics about visitor numbers, geographic distribution, device usage and conversion rates.
  • To monitor trends over time, such as how Australian visitors engage with Playfina content.
• Fraud prevention and security
  • To detect and prevent abusive behaviour, including automated scraping, spamming, and manipulation of affiliate tracking.
  • To secure our systems against cyberattacks using logs, IP information and device data.
  • To co-operate with third-party operators, regulators and law enforcement in cases of suspected fraud or illegal activity.

Disclosure & Sharing

Categories of Recipients

• Technical and hosting service providers
  • Companies providing hosting, content delivery networks, security services (such as DDoS protection) and maintenance.
  • These providers may process IP addresses, log data and limited user identifiers strictly for the purpose of operating and protecting our website.
• Analytics and performance partners
  • Web analytics providers that help us understand how visitors interact with playfinabet-au.com.
  • Affiliate tracking platforms that measure clicks, sign-ups and other events relating to operators such as Playfina.
  • Where required, such partners operate under data processing agreements that include appropriate safeguards.
• Advertising and affiliate networks
  • Advertising networks and affiliate programmes that enable us to monetise outbound links to Playfina and other operators.
  • We may share pseudonymous or aggregated information, such as cookie identifiers and conversion data, to attribute traffic and calculate commissions.
  • We only permit these partners to use data for purposes compatible with this Privacy Policy and applicable law, and seek your consent where required for tracking.
• Third-party gambling operators
  • When you click through from our site to Playfina or another operator, information such as a referral ID or campaign code may accompany your visit.
  • Operators may send back aggregated reports (for example, number of registrations or deposits) that do not identify you directly but may include pseudonymous identifiers.
  • Each operator is independently responsible for the personal information they collect from you on their own site.
• Regulators, supervisory authorities and law enforcement
  • We may disclose information to competent authorities, including:
    • Australian Communications and Media Authority (ACMA), in connection with the enforcement of the Interactive Gambling Act 2001 and the ACMA blocking register.
    • Other regulators or courts where disclosure is required by law or necessary to exercise, establish or defend legal claims.
  • For example, ACMA has cited Dama N.V. in enforcement actions relating to unlicensed interactive gambling services; we may be requested to assist in related investigations affecting Australian visitors.
• Corporate transactions
  • In the event of a merger, acquisition, sale of assets or restructuring affecting playfinabet-au.com, personal data may be transferred to the relevant successor entity, subject to this Privacy Policy and applicable law.

We do not sell your personal information in the ordinary meaning of that term. Any sharing with advertising partners is conducted in accordance with applicable privacy legislation and, where required, based on your consent.

International Transfers

Where Data May Be Processed

Because playfinabet-au.com uses global service providers and promotes operators licensed in other jurisdictions, your personal information may be transferred to and processed in countries outside your country of residence, including:

• Curaçao - as the jurisdiction of registration and licensing for Dama N.V., the operator of Playfina.
• Members of the European Economic Area (EEA) and the United Kingdom - where some of our hosting, analytics, or affiliate partners are located.
• United States and other third countries - where certain cloud infrastructure, analytics or advertising networks operate.

Safeguards for Cross-Border Transfers

• Contractual safeguards
  • Where required (for example, when GDPR applies), we rely on Standard Contractual Clauses (SCCs) or equivalent contractual mechanisms approved by relevant authorities to ensure an adequate level of protection.
• Technical and organisational measures
  • Encryption in transit (TLS 1.2 or higher) and, where appropriate, encryption at rest.
  • Access controls, authentication and logging to limit who can access personal data.
• Data minimisation
  • We only transfer the minimum amount of personal information necessary for the specific purpose (for example, pseudonymous identifiers for affiliate attribution).

By using playfinabet-au.com, you understand that your information may be processed in jurisdictions with different data protection standards. We will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Data Retention

Retention Periods and Criteria

• Contact and communication data
  • Emails and contact form submissions are typically retained for up to 3 years from the date of our last interaction, to allow us to manage ongoing correspondence and potential disputes.
• Newsletter and marketing data
  • Your subscription data is retained for as long as you remain subscribed and for up to 1 year afterwards to maintain records of consent and opt-out.
• Technical logs and security-related data
  • Server logs, IP addresses and security-related data are generally kept for up to 12 months, unless a longer period is required for security investigations or to comply with legal obligations.
• Analytics and usage data
  • Anonymised or aggregated analytics data may be retained for longer periods, as it no longer constitutes personal information.
  • Pseudonymous identifiers used by analytics or affiliate tools are retained only as long as needed for reporting cycles, typically up to 24 months, subject to the partner's own retention policies.
• Data received from or shared with operators
  • Pseudonymous affiliate reports are retained for up to 7 years where required for accounting, tax and contractual purposes.

We will delete or irreversibly anonymise personal information when it is no longer required for the purposes set out in this Privacy Policy, unless we are legally obliged to retain it for a longer period (for example, in connection with legal claims, regulatory investigations or record-keeping obligations).

Your Rights

General Principles

We aim to provide a level of rights protection aligned with international standards, including the EU General Data Protection Regulation (GDPR). Although playfinabet-au.com primarily targets users in Australia and is subject to the Australian Privacy Act and APPs, we seek to accommodate comparable rights wherever reasonably practical.

Rights Available to You

• Right of access
  • You may request confirmation as to whether we process your personal information and obtain a copy of the information we hold about you, together with details of how we use it.
• Right to rectification
  • You may request that inaccurate or incomplete personal information be corrected or updated.
• Right to deletion (erasure)
  • You may request deletion of your personal information where:
    • It is no longer necessary for the purposes for which it was collected.
    • You have withdrawn consent and there is no other legal basis for processing.
    • You have successfully objected to processing based on legitimate interests.
  • We may need to retain certain information where required by law or for the establishment, exercise or defence of legal claims.
• Right to restriction of processing
  • You may ask us to restrict the processing of your data in certain circumstances, for example while we verify its accuracy or assess an objection.
• Right to object
  • You may object at any time to:
    • Processing of your data for direct marketing purposes (including profiling for marketing) - in which case we will stop such processing.
    • Processing based on our legitimate interests, on grounds relating to your particular situation. We will cease processing unless we have compelling legitimate grounds that override your interests or the processing is required for legal claims.
• Right to data portability
  • Where technically feasible and applicable (for example under GDPR), you may request a copy of the personal information you have provided to us in a structured, commonly used and machine-readable format, and ask us to transmit it to another controller where possible.
• Right to withdraw consent
  • If we process your data on the basis of consent (for example, for newsletters or non-essential cookies), you may withdraw your consent at any time, without affecting the lawfulness of processing prior to withdrawal.

Procedures, Timeframes and Cost

• How to exercise your rights
  • Submit your request by emailing our DPO at [email protected] or using any dedicated privacy contact form available on our website.
  • Please provide sufficient information to enable us to verify your identity and locate your data (for example, email address used, approximate dates of interaction).
• Response times
  • We aim to respond to all valid requests within 30 days of receipt.
  • Where requests are particularly complex or numerous, we may extend this period by a further 30 days, in which case we will inform you of the extension and reasons.
• Fees
  • We will handle your request free of charge, unless it is manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse to act on the request.

Note that if you wish to exercise privacy rights in relation to data processed directly by Playfina (for example, your gambling account data at playfina.com), you must contact the operator (Dama N.V.) using the contact details provided in its own privacy policy.

Cookies & Tracking Technologies

Types of Cookies We Use

• Strictly necessary / functional cookies
  • Essential for the proper functioning of playfinabet-au.com, such as maintaining sessions, managing consent preferences, and enabling core features.
  • These cookies cannot be switched off in our systems, and you can only block them via your browser settings (which may impair site functionality).
• Analytics / performance cookies
  • Used to collect information about how visitors use our website, such as which pages are visited most often and whether error messages occur.
  • We use this information to improve our content and user experience. Where required by law, these cookies are set only with your consent.
• Advertising and affiliate cookies
  • Used to track clicks on referral links to third-party operators such as Playfina and to measure conversions (for example, sign-ups or deposits).
  • May be placed by us or by third-party networks. They help ensure that we are correctly rewarded for sending traffic to operators and allow us to measure campaign effectiveness.
• Persistent vs session cookies
  • Session cookies expire automatically when you close your browser.
  • Persistent cookies remain on your device for a period defined in the cookie itself, or until you delete them manually.

Managing Cookies

• Browser controls
  • You can configure most web browsers to:
    • Accept or reject all cookies.
    • Delete specific cookies or clear your browsing data.
    • Notify you when a cookie is being placed.
  • Instructions can usually be found in your browser's "Help" or "Settings" menu.
• On-site preferences
  • Where provided, you may use our cookie banner or consent management tool to accept or reject non-essential cookies.
  • Your choices will be stored using a functional cookie so we can remember your preferences.

Please note that disabling certain cookies may limit the functionality or performance of playfinabet-au.com.

Data Security

Technical and Organisational Measures

• Encryption
  • We use industry-standard Transport Layer Security (TLS 1.2+) to encrypt data in transit between your browser and our servers.
  • Where appropriate and supported by our infrastructure, we implement encryption at rest for stored data.
• Access controls and authentication
  • Access to backend systems and databases is restricted to authorised personnel on a need-to-know basis.
  • Administrative accounts are protected through strong authentication measures, and, where possible, multi-factor authentication (MFA).
• Network and infrastructure security
  • Use of firewalls, intrusion detection/prevention systems and secure configuration practices.
  • Regular application of security patches and updates to servers, software and third-party components.
• Monitoring, logging and audits
  • Collection and review of logs relating to access, errors and security events.
  • Periodic security assessments and vulnerability scans performed directly or via reputable providers.
• Staff awareness and policies
  • Internal policies and guidance to ensure that anyone with access to personal information handles it confidentially and securely.
  • Training and awareness activities addressing phishing, social engineering and data protection principles.
• Incident response
  • Procedures for detecting, investigating and responding to potential data breaches or security incidents.
  • Where required by law, we will notify relevant authorities and affected individuals without undue delay.

While we strive to implement robust security measures in line with recognised good practice (for example, ISO 27001-aligned controls and SOC 2-style processes where achievable through our service providers), no internet transmission or storage system can be guaranteed to be 100% secure. You are responsible for taking reasonable steps to protect your own information, such as using secure networks and up-to-date devices.

Complaints & Contacts

How to Contact Us

• Data Protection Officer (DPO) - playfinabet-au.com
  • Email: [email protected]
  • Online: via any feedback or contact forms available on https://playfinabet-au.com
• Operator of Playfina (for casino account data)
  • Dama N.V., Scharlooweg 39, Willemstad, Curaçao
  • Please use the contact details provided in the privacy policy of https://playfina.com for any requests concerning your casino account.

Internal Complaint Procedure

1. Submission
   • Send your complaint or query to our DPO by email or via the website's contact form, clearly stating that it is a privacy or data protection matter.
2. Acknowledgment
   • We will acknowledge receipt of your complaint within 7 days of receiving it, wherever reasonably possible.
3. Investigation
   • We will investigate your complaint, which may include reviewing logs, contacting relevant third-party processors or controllers, and analysing applicable legal obligations.
4. Response
   • We aim to provide a substantive written response within 30 days of acknowledgement. If we are unable to respond within this time, we will inform you of the delay and the expected timeframe.

Escalation to Supervisory Authorities

If you are not satisfied with our response, or you believe that your privacy rights have been infringed, you may have the right to lodge a complaint with a supervisory authority in your country of residence or where the alleged infringement occurred. Relevant authorities may include:

• Australia - Office of the Australian Information Commissioner (OAIC)
  • Website: https://www.oaic.gov.au
  • Online complaints: https://www.oaic.gov.au/privacy/privacy-complaints
  • Phone (Australia): 1300 363 992
• Australia - Australian Communications and Media Authority (ACMA) (focus on interactive gambling and blocking register)
  • Website: https://www.acma.gov.au
  • Blocked gambling websites: https://www.acma.gov.au/blocked-gambling-websites
• European Union supervisory authorities
  • If GDPR applies to you, you may contact your local data protection authority. A list is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en

Updates

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we make material changes, we will take appropriate steps to inform you.

Notification Methods

• On-site notifications
  • Posting a prominent notice on playfinabet-au.com (such as a banner or pop-up) for a reasonable period after the update.
  • Updating the text of this Privacy Policy with a revised "Last updated" date.
• Email communications
  • If you have provided your email address and subscribed to our communications, we may send an email summarising significant changes.
• Account or preference centre alerts
  • Where applicable, we may display alerts in any user preference panel or dashboard associated with our services.

Advance Notice and Your Options

• Advance notice
  • For material changes that significantly affect how we process your personal information, we will, where reasonably practicable, provide at least 30 days' notice before the new terms take effect.
• Your continued use of the site
  • By continuing to use playfinabet-au.com after the effective date of an updated Privacy Policy, you acknowledge that you have read and understood the changes.
• Right to object or discontinue use
  • If you do not agree with the updated terms, you may:
    • Stop using our website and services.
    • Unsubscribe from newsletters and marketing communications.
    • Exercise your rights as described in the "Your Rights" section, including requesting deletion of your data where applicable.

Last updated: January 2026