Responsible Gaming

Responsible gaming means enjoying online casino entertainment in a balanced, informed and controlled way. On playfinabet-au.com (Playfina, operated by Dama N.V., Curaçao licence 8048/JAZ2020-013), gambling must never be used as a way to make money or solve financial problems. It should remain a form of leisure that fits within your time, budget and personal circumstances.

The aim of this page is to help you understand the risks of gambling, recognise early warning signs, and use practical tools to manage your play. If at any time you feel that your gambling may be getting out of control, the Playfina team is committed to providing information, technical tools and signposts to independent professional support services, including Australian and international helplines.

Risk Awareness

Gambling involves financial risk and can lead to harm if not managed carefully. At playfinabet-au.com, we encourage all players in Australia to regularly assess their behaviour and to treat gambling as paid entertainment only.

Common signs of problem gambling

• Increasing time and money spent: Frequently depositing more, raising stakes, or extending sessions longer than planned.
• Chasing losses: Trying to win back money you have lost by continuing to play, even when you cannot afford it.
• Preoccupation with gambling: Thinking about the casino when you should be focusing on work, study, family or sleep.
• Hiding behaviour: Lying to relatives, partners, friends or colleagues about how often you play or how much you spend.
• Using gambling to cope: Playing mainly to escape stress, anxiety, depression, loneliness or other emotional difficulties.
• Financial problems: Borrowing money, using credit meant for essentials, missing bill payments, or selling possessions to fund gambling.
• Emotional impact: Feeling guilt, shame, irritability or depression after gambling, but continuing despite these feelings.

Self-assessment checklist

If you answer "yes" to several of the questions below, you may be at risk of gambling-related harm and should consider taking a break and seeking support:

• Do you often spend more time or money gambling than you originally intended?
• Have you tried to cut down or stop gambling but found it difficult?
• Do you gamble to relieve stress, sadness, anxiety or other negative feelings?
• Have your gambling activities caused arguments or tension with family, a partner or friends?
• Have you borrowed money, used credit, or missed bills because of gambling?
• Do you feel restless, irritable or uncomfortable when you cannot gamble?
• Do you find yourself thinking about gambling when you are doing other things?
• Have you ever lied about your gambling or hidden statements or bank activity?

Important: This self-check is not a clinical diagnosis. Only a qualified health professional can diagnose gambling disorder. However, recognising these signs early and acting quickly can significantly reduce harm.

Limits & Tools

playfinabet-au.com provides tools intended to help you manage your gambling. We strongly recommend setting limits before you start playing and adjusting them conservatively over time. Limits are personalised safeguards and do not replace your own responsibility for your behaviour.

Deposit limits (daily, weekly, monthly)

1. Access your account settings:
   • Log in to your Playfina account via playfinabet-au.com.
   • Open the user menu (usually your profile icon or username) and select "Responsible Gaming" or "Limits".
2. Choose the type of limit:
   • Select Deposit Limits.
   • Choose one or more periods:
     • Daily limit - total amount you can deposit in 24 hours.
     • Weekly limit - total amount you can deposit from Monday to Sunday (or a defined 7-day period).
     • Monthly limit - total amount you can deposit in a calendar month.
3. Enter your maximum amounts:
   • Type a realistic figure that you can afford to lose without affecting essential expenses (rent, food, utilities, healthcare, debts).
   • Example: AUD 50 per day, AUD 150 per week, AUD 400 per month.
   • Confirm your selection and save the changes.
4. Changes and cooling-off:
   • Lowering limits usually takes effect immediately or shortly after confirmation.
   • Raising limits may only take effect after a cooling-off period (for example, 24 hours or more) and after reconfirmation, to prevent impulsive increases.

Regional compliance note (AU): Deposit limits are a key harm-minimisation measure. They are voluntary tools and do not constitute financial advice. You remain responsible for staying within your personal budget and complying with any applicable Australian laws or bank conditions.

Time limits and session control

• Session reminders:
  • Go to Responsible Gaming in your account area.
  • Enable Session Timer or Reality Check.
  • Choose time intervals (for example, every 15, 30, or 60 minutes) at which a pop-up will show you how long you have been playing and your net result.
  • Use each reminder to reassess whether you should stop or take a break.
• Daily time cap:
  • Where available, set a maximum daily session length (for example, 1 - 2 hours per day).
  • Once reached, you will be logged out or blocked from further play until the next day.

Short "Time-Out" breaks (24 - 72 hours)

1. Open the Time-Out option:
   • Log in and go to Responsible Gaming > Time-Out or Short Break (names may vary in the interface).
2. Select the duration:
   • Choose a period such as:
     • 24 hours;
     • 48 hours;
     • 72 hours or another offered period.
3. Confirm the Time-Out:
   • Read the information about what will happen during the break (no deposits, bets or bonuses).
   • Confirm your decision. In some cases, you may need to re-enter your password or confirm via e-mail.
4. During the Time-Out:
   • You will not be able to place bets. In some configurations, you may still be able to log in to view account information only. You will not receive marketing communications for new promotions from Playfina for the duration of the break, where technically possible.
   • Use this period to reflect on your gambling behaviour and, if needed, contact independent support services.

Self-Exclusion

If limits and short breaks are not sufficient, you can request temporary or permanent self-exclusion from playfinabet-au.com. Self-exclusion is a strong protective tool for players who experience significant harm or loss of control.

How to activate self-exclusion

1. Locate the self-exclusion section:
   • Log in to your account on playfinabet-au.com.
   • Go to Responsible Gaming or Account Settings.
   • Select Self-Exclusion or Exclusion.
   • If you cannot find the menu, contact customer support via live chat (if available) or e-mail and request self-exclusion assistance.
2. Choose the exclusion period:
   • Available options typically include:
     • 6 months;
     • 1 year;
     • 2 - 5 years; or
     • Lifetime (permanent) exclusion.
   • Pick the period that realistically reflects the seriousness of your situation. Longer periods offer stronger protection.
3. Confirm your decision:
   • Read the description of the consequences of self-exclusion displayed on the screen.
   • Tick the confirmation box indicating you understand that self-exclusion cannot usually be revoked before expiry.
   • Submit your request. Some requests may require e-mail confirmation to the responsible gaming team.
4. Support contacts for self-exclusion:
   • If you need help in completing the process, you may contact Playfina's support team via the support channels listed on playfinabet-au.com and request to be self-excluded for a specific period.
   • Clearly state:
     • That you wish to self-exclude;
     • The desired duration (for example, 6 months, 1 year, lifetime); and
     • That you do not want the self-exclusion to be lifted early.

Consequences of self-exclusion

• Account access: You will not be permitted to log in or place bets on your Playfina account for the duration of the self-exclusion. Attempts to create new accounts with the same personal data may be blocked, subject to technical capability.
• Bonuses and marketing: You will not receive marketing offers or promotional communications from Playfina relating to gambling products to the extent that this can be technically controlled.
• Existing balance and withdrawals:
  • Where legally and contractually permitted, any remaining withdrawable balance may be paid to you after standard verification and security checks.
  • Funds that are subject to bonus wagering or promotional conditions may be handled according to the site's terms and conditions. You should review those terms or contact support for clarification.
• Non-reversal during the period: Self-exclusion normally cannot be cancelled or shortened before expiry. This is to ensure the measure remains an effective safeguard.
• Post-exclusion review: If, after a fixed-term exclusion ends, you request reactivation, Playfina may apply additional checks, ask for confirmation in writing, and may at its discretion refuse or delay reactivation where serious risk indicators persist.

Important notice for Australian users: playfinabet-au.com is operated under a Curaçao licence and is not licensed by Australian regulators. Self-exclusion on this site does not apply to other gambling operators or to Australian-regulated venues. You should also consider using external national self-exclusion tools and site-blocking software, as listed below.

Support Resources

If gambling is causing you or someone close to you harm, professional help is available. The organisations below operate independently of playfinabet-au.com. They offer confidential advice, counselling and support. In an emergency or if there is an immediate risk of harm, contact local emergency services (000 in Australia) without delay.

Local support for Australia

• National Gambling Helpline (Gambling Help Online)
  • Phone: 1800 858 858 (within Australia)
  • Website: gamblinghelponline.org.au
  • Hours: 24 hours a day, 7 days a week
  • Languages: English, with access to interpreter services for other languages on request
  • Services: Telephone counselling, online chat, e-mail support, self-help tools and information for gamblers and affected others.
• State and territory services (examples)
  • NSW Gambling Help - Phone 1800 858 858, see state-specific resources via gamblinghelponline.org.au.
  • Victorian Gambler's Help - Access via 1800 858 858 or gamblershelp.com.au.
  • Other states/territories: Similar services operate across all Australian jurisdictions and can be located via Gambling Help Online.

These services are free, confidential and delivered by qualified professionals. They can assist with immediate crisis support and long-term strategies, including financial counselling and referral to mental health services.

International support organisations

Self-exclusion schemes and blocking tools

• National and regional self-exclusion registers (examples)
  • United Kingdom - GamStop: gamstop.co.uk - Free service allowing UK residents to self-exclude from all online operators licensed in Great Britain.
  • Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): National self-exclusion register managed by Spanish authorities; see ordenacionjuego.es.
  • Other countries: Many European and international jurisdictions maintain official self-exclusion schemes. Check your local regulator's website for details.
• Device and site-blocking software
  • Gamban: gamban.com - Software that blocks access to gambling websites and apps on installed devices.
  • BetBlocker: betblocker.org - Free tool allowing you to restrict access to thousands of gambling sites for chosen periods.
  • Other filters: Parental-control and content-filter applications may also help restrict access to gambling services on shared devices and networks.

Support for families and affected others

• Family and friends: Many of the services above (for example, Gambling Help Online, GamCare, Gambling Therapy) have dedicated resources for partners, relatives and friends harmed by someone else's gambling.
• Confidentiality: When you contact these organisations, your information is handled confidentially within the limits of the law. You do not need to disclose that you play on playfinabet-au.com, unless you choose to.
• Professional help: Counsellors can help you plan how to manage debts, rebuild trust, and create boundaries around money and access to devices.

Confidentiality note: The support organisations listed are independent of Dama N.V. and playfinabet-au.com. They operate under their own privacy and confidentiality frameworks. Playfina does not receive information about your communication with them.

Help for Family

Problem gambling can affect partners, children, relatives and friends. If someone you care about may have a gambling problem, you are entitled to seek help for yourself and to encourage them to do the same.

How to talk to a person who may have a gambling problem

• Choose the right moment: Speak when both of you are calm and there is enough time and privacy for a serious conversation.
• Focus on behaviour, not character: Use "I" statements such as "I am worried about how much time you spend gambling" rather than blaming or labelling.
• Be specific: Mention particular situations (missed bills, secrecy, mood changes) and how they affect you and the family.
• Listen actively: Allow the person to respond without interruption. Acknowledge their feelings even if you disagree.
• Set clear boundaries: Explain what you can and cannot accept (for example, not lending money, not covering debts created by gambling).
• Avoid covering up: Hiding the consequences of their gambling can unintentionally enable the problem to continue.

Engaging them in support

• Suggest that they take a confidential self-assessment via services such as Gambling Help Online or Gambling Therapy.
• Offer to help them contact a helpline (for example, dial 1800 858 858 together or sit with them during an online chat session).
• Encourage them to consider strong protective measures, such as self-exclusion and using blocking software.
• Remind them that gambling problems are treatable and that seeking help is a sign of strength, not failure.

Support resources for family members

• Australia - Gambling Help Online:
  • Website: gamblinghelponline.org.au
  • Services: Information, online chat and forums specifically for affected others, including partners and family members.
• GamCare (UK, accessible online from many regions):
  • Website: gamcare.org.uk
  • Provides family and friends forums, group chats and guidance materials.
• Gambling Therapy:
  • Website: gamblingtherapy.org
  • Offers online groups and one-to-one support for affected others worldwide.

Recommended next steps for family members

• Seek professional counselling: Consider talking with a psychologist, psychotherapist or counsellor experienced in addiction and family issues. Many Australian services can be accessed via your GP or community health centres.
• Use helplines: Call 1800 858 858 (Australia) or the relevant number in your country for guidance on protecting yourself and your finances.
• Protect finances and dependants: Seek independent financial advice and, if necessary, legal advice to safeguard shared assets and ensure that essential expenses and children's needs are prioritised.
• Look after your own wellbeing: Dealing with someone else's gambling can be emotionally exhausting. Make time for your own mental and physical health, and reach out to peer support groups.

Operator's Commitment

playfinabet-au.com (Playfina), operated by Dama N.V. from Curaçao (Scharlooweg 39, Willemstad, registration number 152125, licence 8048/JAZ2020-013), recognises the importance of responsible gambling and seeks to reduce the risk of harm through internal procedures and technical tools. While the service is not licensed in Australia, Playfina aims to apply recognised industry standards for player protection.

Internal risk-check procedures

• Behavioural monitoring:
  • The operator may systematically review gameplay data, including frequency of deposits, size and pattern of bets, rapid increases in spending, and attempts to circumvent limits or self-exclusion.
  • Unusual or high-risk patterns may trigger internal alerts for further review.
• Automated messages and on-screen warnings:
  • Where technically available, players may receive automated notifications about high losses over short periods, frequent deposits, or very long sessions.
  • These messages may recommend using deposit limits, Time-Out, or self-exclusion and may provide links to support resources.
• Account interventions:
  • In some circumstances, the operator may impose or suggest additional limits, temporary cooling-off periods, or restrictions on account functionality.
  • This may occur, for example, where there is a serious risk of significant harm evidenced by extreme play or communication from the player.

When support may contact you

• Risk-based contact: If internal monitoring identifies patterns consistent with potential problem gambling (such as repeated large deposits in a short time combined with long sessions), customer support may attempt to contact you using the details in your profile.
• Purpose of contact:
  • To provide information about responsible gaming tools.
  • To encourage you to consider deposit limits, Time-Out, or self-exclusion.
  • To suggest that you contact independent help services.
• Respect for privacy and choice:
  • Any contact for responsible gaming purposes is carried out with respect for your privacy and in line with applicable data-protection obligations of the operator's jurisdiction.
  • You retain the right to request self-exclusion or closure of your account at any time, regardless of whether risk indicators have been detected.

Regulatory note: Dama N.V. operates under Curaçao law. Australian authorities, including the Australian Communications and Media Authority (ACMA), have taken enforcement actions and blocking measures against various Dama N.V. brands for offering unlicensed interactive gambling services to Australians. Nothing on this page should be interpreted as implying that playfinabet-au.com is authorised or endorsed by Australian regulators. This page is provided to reduce harm for those who nevertheless choose to access the site.

Updates

Responsible gambling standards and regulatory expectations, including those relevant to Australian players, evolve over time. playfinabet-au.com may update this Responsible Gaming page to reflect:

• Changes in the operator's internal procedures and responsible gambling tools.
• New or updated legal or regulatory requirements in Curaçao or in markets where players access the site.
• Enhancements to links and information about independent support services.

How you will be informed

• Website notices: Significant changes to responsible gaming measures may be communicated through banners, pop-ups or notices within your account area when you log in.
• E-mail communication: Where appropriate and where you have provided a valid e-mail address, Playfina may send notices describing important amendments to responsible gambling tools or policies.
• Document versioning: The "last updated" date below indicates when this page was most recently revised. You should review this page regularly to stay informed about current measures and your options.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming at playfinabet-au.com, wish to apply limits or self-exclusion, or would like to provide feedback on how we can improve our safeguards, you can contact the operator's support team and responsible gaming representatives.

Responsible gaming contacts

• E-mail: Please use the main support e-mail address indicated on the official website https://playfinabet-au.com and include "Responsible Gaming" in the subject line so that your request can be directed to the appropriate team.
• Online support: Where available, you may also reach customer service via live chat on the website and ask to speak about responsible gaming, limits, or self-exclusion.

Feedback and self-control requests

You may use the contact channels above to:

• Request information or assistance with setting or adjusting deposit, loss or session limits.
• Ask for a Time-Out or self-exclusion to be applied to your account, specifying the desired period.
• Provide feedback or complaints regarding responsible gaming features, communications or risk-management practices.
• Seek clarification on how your data is used in relation to responsible gambling monitoring and interventions.

When contacting support, please provide accurate identification details for your Playfina account (such as your registered name, e-mail and username) but do not send full payment card numbers or passwords. The support team may ask additional questions to verify your identity before applying sensitive changes such as self-exclusion.